How We Work:
The ProTel Process
You know your communication needs are not like every other business. You should not have to settle for a "one size fits all" solution. When you work with ProTel, you get a solution that is catered to your unique needs, not someone else's.
Absolutely no cost to you
It does not cost you anything to find out if a change will save you money. We are paid directly by the carrier(s) you select. Even if we cannot save you money, you owe us nothing.
Does changing telecommunication carriers make sense for you?
The first thing we do is assess the current setup of your infrastructure. You will be shown the different provider choices and given our unbiased opinion of which solution works best for you and your business.
Making the Move
After a carrier has been assigned, your dedicated Project Manager will organize the implementation of your new services by location from start to finish. We will work directly with your vendors and the carriers to ensure a smooth and seamless transition to your new service provider. You spend your valuable time conducting your business, not spending your time overseeing the transition. As our client, you will have only a single point-of-contact for all your communication needs. You'll no longer have to keep track of which vendor is providing which service. We do that for you.
After the Move: Project Management and Continuous Support
Don't think our job is done after the implementation. Your Project Manager is there to shield you from EVER having to deal with the phone company again. Our support team is available for all telecom-related questions or concerns going forward.
After 60 to 90 days your Project Manager will conduct a traffic study. This is done to ensure that you have enough voice and data capacity for your ever-changing business needs. Plus, each month or quarter (your choice), each individual branch's bills will be reviewed. We want to make sure you completely understand your services and their costs. Finally, you'll be updated on new advances in technology to make sure your business is ahead of the game.